Frequently Asked Questions

Everything you need to know about shopping for your stylish companion at Pet Life.

How do I determine the correct size for my pet?

We provide a detailed size guide on every product page. Please measure your pet's neck girth, chest circumference, and back length. If your pet is between sizes, we recommend choosing the larger size for a more comfortable fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, items that show signs of wear or are covered in pet hair cannot be accepted. Exchanges for different sizes are free of charge.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on the destination and customs processing.

Are the materials used safe and durable for active pets?

Absolutely. All Pet Life apparel is made from non-toxic, pet-safe fabrics. Our luxury line features reinforced stitching and high-quality hardware designed to withstand daily walks and play sessions.

Can I wash the pet clothing in a washing machine?

Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and integrity of the fabric. Please check the specific care label on each garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.